Frequently asked question

An estimated delivery time would be within a week. However, the exact no. of days would depend on the destination (shipping address). On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to bad weather, road transport strikes, damaged roads, political disruptions, imposed regional or national lockdowns due to Covid-19 and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

We will try our best to deliver to each and every nook and corner of India. However, if due to some reason, a particular place is very remotely located where there is no cargo service, then we will inform the customer and duly refund the order amount

Sometimes, a particular product can be out of stock temporarily or in the final stage of production. In that case, we would prefer to deliver the available items immediately to avoid delay and for the convenience of the buyer and the balance later. Please note that we will not charge you extra for the delivery of the second lot of items.

We package each of the ordered product in bubble wrap and then place the bubble wrapped products in corrugated boxes for extra protection.

If you have the tracking information (reference number and name of the Courier partner) please visit the courier partner’s site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you. If you have not received any information about the despatch status and courier partner for your order, you can write to us at [email protected] or call us at +91- 8115581166 to enquire about the status of your order.

In the case of a return, we process it once the products have been received and verified at our warehouse. Once, it is checked that the product returned is damaged and also in unused condition, we can either ship a fresh piece of the product ordered or can credit your account with the value at which you had bought the product. You can use the credit to buy another product on the website. Bookursalon Pvt. Ltd. shall not return cash/money to credit card/debit card/wallet to any customer in case of return of goods. We will credit your account with the value of the goods returned with which you can make a new purchase or we can ship a fresh piece of the ordered product to the user. The duration for this entire process could range from 7 to 10 business days

We offer two options to the user for the refund or replacement of the product – The user can ask for a replacement and we will ship a fresh piece of the same ordered product to the user. The user can ask for a store credit, where we will add the amount of the product returned, to the account of the user, which she or he can use to buy any product from the website.

Once you raise a return request through the email id given, our customer support executive will arrange for a reverse pickup of the damaged product from you and inform you about the same. You simply have to hand back the product to our delivery partners.

You can simply write to us at [email protected] with the order id, product code and also attach a picture & Video of the damaged/wrong product received. Our support department will get back to you and take the process forward.

Yes. If any free gift or comb offer is included as a part of the item order, then it needs to be returned along with the originally delivered product.

Only the items that are received in damaged condition can be returned or refunded. If the product is received in OK condition by the customer, then it cannot be returned under any circumstances. The user can also return a product, if the product received is different from the product ordered i.e. if a wrong product was shipped by the company.

For all card payments and Netbanking, we use the Razorpay Secure payment platform. These are common secure payment options that we use to ensure that all of your online transactions with us are handled in a safe way. When you deal with Myglamour Online, all information you input is encrypted to safeguard you from unintended exposure to other parties. This is an assurance that we adhere to the finest security methods used by major online vendors, with all payments handled in real time for your protection and quick peace of mind.

Unfortunately, commodities marked "Out of Stock" are not available for immediate purchase. However, we can notify you as soon as the product is back in stock. Simply click on the product, and once on the product page, look for the 'Notify Me' option, and input your registered email address. We will send you an email as soon as the product is back in stock. Remember that you can only do this if you have a Myglamour account and are logged in at the same time.

No, you may use guest checkout to place an order without creating an account. However, we highly advise you to create an account on our website in order to make your purchasing experience as quick and easy as possible. This will also allow you to receive special benefits as well as rate and review our products based on your experience.

For Pre-paid Orders: We will send you a confirmation mail, to let you know that your order has been successfully processed. For Cash On Delivery (COD) Orders: You will receive a call from a Myglamour representative on your provided contact information asking you to confirm the order details. Once you confirm the same, your order will be immediately processed. Kindly note that for COD orders, you can also opt to receive the order status notification over email after confirming your order.

Yes, you may do so by entering your address as the 'Billing address' and the address to which you want to ship it as the 'Shipping address.'

Step 1: Select the line of products of your preference. Step 2: Then click on the product link. Step 3: Choose the product variant you wish to buy and click on Add to cart (or) buynow. Step 4: Review your order details and then click on PROCEED TO CHECKOUT. Step 5: Fill in your personal information, which is essential for the delivery of your order. Step 6: Select the payment method that is most suitable for you. Step 7: Click on Confirm Order and place your order successfully. For any further assistance, you can contact our helpdesk number at +91-8115581166 or, you can write to us at [email protected]

If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes. If you still face the issue, then kindly contact Myglamour support team via the following link - https://myglamour.store/account-tickets

If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched. You will see an edit icon on the order detail page. Please note that you cannot change the address/ phone number once the order is shipped. Please click the following link to change https://myglamour.store/user-account For Address:https://myglamour.store/account-address

The Prive status is updated after the return window is over for the order being placed. Kindly recheck your status after the return window is closed.